Privacy Policy

Last Updated: May 1, 2026

This Privacy Policy explains how PetMate (“we”, “our”, “us”) collects, uses, and protects your information when you use the PetMate mobile application.

1. Data Controller / Contact

If you have any questions about this Privacy Policy or your data, contact us at:

• Email: zubeyde.petmate@gmail.com
• App Name: PetMate

2. Information We Collect

Depending on how you use the app, we may collect:

• Account Information: Email address, user ID (via Firebase Authentication).
• Pet Information: Pet name, type, breed, age, weight logs, vaccination/medication/feeding data, and daily notes.
• Media Data: Pet photos you upload.
• AI Chat Data: Messages and optional images you submit in AI Vet chat.
• Subscription/Purchase Data: Premium entitlement and subscription status (via RevenueCat / app stores).
• Advertising Data: Technical data required for ad delivery in the free plan (Google AdMob).
• Technical Data: Device language, app version, and limited diagnostic/error data.

3. How We Use Information

We use collected information to:

• Provide core app functionality (pet tracking, notes, AI chat, reminders).
• Manage user authentication and account access.
• Verify and manage premium subscriptions.
• Show ads in the free version.
• Improve performance, reliability, and security.
• Provide customer support and service communications.

4. Third-Party Services

PetMate may use third-party services, including:

• Firebase (Google): Authentication, database, storage.
• RevenueCat: Subscription and in-app purchase management.
• Google AdMob: Ad serving in the free plan.
• OpenAI (or your active AI provider): AI Vet responses.
• Google Play / Apple App Store: Billing and subscription infrastructure.

These services may process data according to their own privacy policies.

5. Advertising

PetMate may display ads to users on the free plan. Premium users may experience reduced or no ads, depending on current app behavior.

6. Data Retention

We retain data as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data, subject to legal requirements.

7. Data Security

We implement reasonable technical and organizational safeguards to protect your data. However, no method of transmission or storage is 100% secure.

8. Children’s Privacy

PetMate is not intended to knowingly collect personal data directly from children. If we learn that such data has been collected improperly, we will take appropriate steps to delete it.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Object to or restrict certain processing

To exercise these rights, contact us at zubeyde.petmate@gmail.com.

10. International Data Transfers

Your data may be processed on servers located outside your country of residence. Where required, we apply appropriate safeguards for international data transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version in this location and update the “Last Updated” date.

12. Contact

For privacy-related requests or questions:

• Email: zubeyde.petmate@gmail.com